If you cannot Login at our web site:

1. Make sure you use correct Order Number and email.
2. Make sure your browser security level is not higher than MEDIUM-HIGH (Browser Options>Security). You can lower the security level if necessary.
3. Make sure your browser accepts cookies from captainsim.com (Browser Options>Privacy>Sites> add/allow www.captainsim.com)
4. Clean cache (Browser Options>)
5. Make sure your have deleted all cookies from captainsim.com (Browser Options>Privacy>)

6. If the above does not help turn your firewall OFF

7. If the above does not help and you are on Windows Vista you may need to override User Account Control features in Windows Vista.

Note: You will be altering OS security and Parental Controls when performing the steps below. Please be aware that if you follow these steps, you will need to contact Microsoft for further support.

Windows Vista User Account Control Step by Step Guide


Q: What is the Security Code?
A: The Security Code is an image of 6 digits to prevent robots from registering. You should enter these digits into the blank field. If you do not see the digits image or get NOROBOTS image:

1. Make sure your browser security level is not higher than MEDIUM-HIGH (Browser Options>Security). You can lower the security level if necessary.
2. Make sure your browser accepts cookies from captainsim.com (Browser Options>Privacy>Sites> add/allow www.captainsim.com)
3. Clean cache (Browser Options>General)
4. Make sure your have deleted all cookies from captainsim.com (Browser Options>Privacy>)

5. If the above does not help turn your firewall OFF

6. If the above does not help and you are on Windows Vista you may need to override User Account Control features in Windows Vista.

Note: You will be altering OS security and Parental Controls when performing the steps below. Please be aware that if you follow these steps, you will need to contact Microsoft for further support.

Windows Vista User Account Control Step by Step Guide